Casushi Privacy Policy

At Casushi Online Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This privacy policy explains how we collect, use, store and safeguard your information when you visit Casushi, register an account, or play at our online casino. By using our services, you agree to the practices described below. We are operated by Solaya Group Limited, a company registered in Gibraltar, and we are licensed and regulated by the UK Gambling Commission and the Gibraltar Gambling Commissioner.

Information We Collect

When you create an account with Casushi Casino or continue using our platform, we collect several categories of personal information to verify your identity, process transactions and provide you with a safe gaming environment. We only ever collect data that is necessary and proportionate to our regulatory obligations and to the services we provide.

• We collect your registration details, including your full name, date of birth, address, email address and phone number when you sign up through Casushi register.
• We gather identity verification documents such as passports, driving licences or utility bills to comply with our licensing obligations.
• We record your payment information relating to Casushi deposit and Casushi casino withdrawal transactions, though we do not store or view your full card or bank account numbers.
• We track your gaming activity, including games played, stakes placed, wins and losses, to maintain accurate account records and support responsible gaming tools.
• We log technical data such as your IP address, device type, browser information and login timestamps whenever you access Casushi login or use the Casushi app.
• We collect communication records when you contact our support team via Casushi live chat, email or our contact form.

How We Use Your Information

We use the personal data we collect for a range of purposes connected to operating Casushi online casino responsibly and lawfully. Our use of your data is always guided by the principles of necessity, transparency and security.

• We use your information to verify your identity and age, ensuring that only UK residents aged 18 or over can register and play.
• We process your data to manage deposits, withdrawals and any Casushi bonus or promotional credits applied to your account.
• We monitor account activity to detect and prevent fraud, money laundering and problem gambling behaviour.
• We use your contact details to send important account notifications, service updates and, where you have consented, marketing communications about a Casushi casino bonus, a Casushi no deposit bonus, or other promotional offers.
• We analyse aggregated data to improve our website, our Casushi app, and the overall experience across Casushi slots and Casushi live casino products.
• We retain records as required by our licensing conditions and applicable UK and Gibraltar law.

Legal Basis for Processing

We process your personal data on several legal grounds recognised under UK data protection law. In most cases, we rely on the necessity of processing to perform our contract with you, our compliance with legal and regulatory obligations as a licensed operator, our legitimate interests in preventing fraud and improving our services, and, where applicable, your specific consent for marketing communications. You may withdraw consent for marketing at any time without affecting your ability to use our core services.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share certain information with trusted partners where necessary to operate Casushi casino effectively and lawfully.

• We share data with payment providers, including those processing debit card, Apple Pay, Google Pay and Pay by Bank transactions, to complete your deposits and withdrawals.
• We share information with regulatory bodies such as the UK Gambling Commission and the Gibraltar Gambling Commissioner when legally required.
• We work with game providers, including Playtech, Play'n GO, Pragmatic Play and Evolution, who may receive limited gameplay data necessary to deliver their games.
• We may disclose information to fraud prevention agencies, law enforcement or courts where we are under a legal duty to do so.
• We use third-party service providers for hosting, analytics and customer support tools, all of whom are bound by confidentiality obligations.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website to enhance your browsing experience, remember your preferences, and analyse how visitors interact with Casushi online casino. Cookies also help us keep you securely logged in when you use Casushi casino login and support fraud detection across sessions. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our site or Casushi casino app.

Data Security

We take data security extremely seriously and have implemented robust technical and organisational measures to protect your information from unauthorised access, alteration, disclosure or destruction. Our systems use encryption protocols to protect sensitive data transmitted between your device and our servers, and we restrict access to personal information to authorised staff only. Despite our best efforts, no method of electronic transmission or storage is completely secure, and we encourage you to use strong passwords and keep your login details confidential.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, regulatory and accounting requirements. Account and transaction records relating to Casushi casino withdrawal and Casushi deposit activity are typically retained for a minimum period required by UK gambling regulations, even after you close your account, to satisfy anti-money laundering and audit obligations.

Your Rights

We recognise and respect your rights under UK data protection law regarding the personal information we hold about you.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of any inaccurate or incomplete information.
• You have the right to request erasure of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing.
• You have the right to data portability where technically feasible.
• You have the right to lodge a complaint with the UK Information Commissioner's Office if you believe we have not handled your data appropriately.

To exercise any of these rights, you can contact us directly through support@casushi.com, and we will respond within the timeframes required by applicable law.

International Data Transfers

As we operate under UK and Gibraltar licensing, your data is primarily processed within these jurisdictions. Where any transfer of data outside the UK or Gibraltar is necessary, we ensure appropriate safeguards are in place in line with data protection legislation.

Children's Privacy

Our services at Casushi Casino are strictly intended for individuals aged 18 or over who are residents of the United Kingdom. We do not knowingly collect personal data from anyone under 18, and if we become aware that we have inadvertently done so, we will take immediate steps to delete such information and close the associated account.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We will notify you of any material changes by posting the updated policy on our website, and we encourage you to review it periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please reach out to our support team via Casushi live chat, available daily between 09:00 and 18:30, or email us at support@casushi.com. For unresolved complaints, you may escalate your concern to complaints@begame.com.