Casushi Responsible Gaming

At Casushi Casino, we believe that gambling should always remain an enjoyable form of entertainment rather than a source of stress or financial difficulty. We are licensed by the UK Gambling Commission and the Gibraltar Gambling Commissioner, and we take our responsibility towards every player seriously. This page explains the tools, safeguards and support options we provide to help you stay in control while playing at Casushi Casino, and where to turn if you feel you need additional help.

Our Commitment to Safer Gambling

We design Casushi Casino Online with player welfare at the centre of everything we do. From the moment you register to the moment you make a withdrawal, we aim to give you clear, honest information about your play and straightforward tools to manage it. We do not target vulnerable individuals, we do not encourage chasing losses, and we never present gambling as a solution to financial problems. Our promotions, including welcome offers and ongoing bonuses, are designed to be transparent, and our terms make clear how any Casushi Casino bonus works before you opt in.

Age Verification

We only accept players who are at least 18 years old and resident in the United Kingdom. During registration and before you can complete a Casushi withdrawal, we carry out identity and age verification checks. If we have any reason to suspect that an underage individual has accessed an account, we will suspend that account immediately, void any bonus or winnings, and take appropriate action in line with our licensing obligations.

Managing Your Play with Account Tools

When you register and log in to your Casushi Casino login area, you will find a dedicated responsible gambling section where you can set personal limits at any time. We provide the following tools free of charge to every player:

Deposit limits - you can set daily, weekly or monthly caps on how much you deposit into your Casushi account
Loss limits - we let you restrict the amount you are prepared to lose over a set period
Wager limits - you can cap the total stake you place across sessions
Session time reminders - we send pop-up notifications reminding you how long you have been playing
Reality checks - we display a summary of your deposits, wins and losses at intervals you choose

Any reduction to a limit takes effect immediately once you confirm it. If you wish to increase a limit, we apply a cooling-off period before the change comes into force, giving you time to reconsider. We apply the same principles whether you are playing our slots, live casino tables, or taking part in promotions such as Drops and Wins or Daily Catch.

Time-Out and Self-Exclusion

If you feel you need a break from Casushi Casino, we offer a temporary time-out feature that suspends your account for a period you select, typically ranging from 24 hours to six weeks. During a time-out, you will not receive marketing communications and you will be unable to log in or deposit.

For players who need a longer-term solution, we offer self-exclusion for a minimum of six months, up to a maximum of five years. Once self-exclusion is activated, we close your account, remove you from all promotional communications, and prevent you from opening a new Casushi account for the duration of the exclusion period, even if you attempt to register under different details. We also participate in GAMSTOP, the UK's national self-exclusion scheme, which allows you to exclude yourself from all UK-licensed online gambling operators, not only Casushi Online Casino, through a single registration.

Recognising the Signs of Problem Gambling

We encourage every player to regularly reflect on their gambling habits. You may want to consider whether:

You spend more money or time gambling than you originally intended
You feel anxious, irritable or preoccupied when you are not playing
You borrow money, sell possessions or neglect responsibilities to fund your gambling
You have tried to cut back or stop but found it difficult
Your gambling is affecting your relationships, work or wellbeing

If any of these apply to you, we strongly encourage you to use our deposit limits, take a time-out, or reach out to our support team for guidance. We take a proactive approach and may also contact you directly if our systems flag patterns of play that could indicate harm, regardless of the games you enjoy, whether that is our slots, live casino titles, or table games.

Support from Independent Organisations

Alongside the tools we provide, a number of independent, specialist organisations offer free, confidential advice and support to anyone affected by problem gambling, including friends and family members:

GamCare - national helpline, live chat support and free counselling
BeGambleAware - information, advice and treatment referral
Gamblers Anonymous - peer support meetings across the UK
GAMSTOP - the UK self-exclusion scheme for online gambling

We also recommend free software such as GamBan or Net Nanny, which can block access to gambling websites and apps, including the Casushi app, across your devices.

Staying in Control of Deposits and Spending

We require a minimum Casushi deposit of GBP 10 and cap transactions at GBP 5,000, giving you a clear structure around how much you add to your balance at any one time. We never store your full card or bank details, and we ask you to review your spending regularly using the transaction history available in your account. If you are struggling to keep track of your Casushi deposit or Casushi withdrawal activity, our support team can help you review recent transactions and set appropriate limits.

Contacting Our Team

Our customer support team is available through Casushi live chat every day from 09:00 to 18:30, and we respond to emails within 24 hours. If you would like to discuss responsible gambling tools, request a time-out, apply for self-exclusion, or simply ask a question about how our safeguards work, we are here to help. You can also reach us at support@casushi.com, and if you have an unresolved complaint, our complaints escalation is available through complaints@begame.com. We are committed to making sure that every player at Casushi Casino has the information and tools needed to gamble safely and responsibly.

Content updated: September 22, 2026